Freshchat

Freshchat is a comprehensive online communication tool that offers businesses and website owners streamlined functions to enhance their customer support and engagement with a wide array of automated live chat, in-app messaging, and chatbot features.

Freshchat for PC enables businesses to provide real-time assistance and personalized interactions with their customers, in almost any popular modern communication app, including chat apps such as WhatsApp and Facebook Messenger, as well as a wide array of professional solutions such as Shoofly, Zendesk, Slack, WordPress, and many others.



In addition to enabling automated conversations with employees, clients, and online audiences in various communications teams (Marketing, Sales, Support), this platform also provides easy access to built-in tools for analytics and integrations into a wide array of external services, all to improve customer satisfaction.

And best thing yet, this platform is scalable enough that it can satisfy the needs of both individual users who want to enrich their website or online service with a free tier chatbot service, and seasoned teams and businesses that require Enterprise-grade support with an incredible variety of premium services, and features.

Key Features

• Live chat – Engage with website visitors and customers in real-time through a customizable chat widget.
• In-app messaging – Communicate with users directly within mobile or web apps.
• Chatbots – Automate responses and provide instant support with AI-powered chatbots.
• Powerful analytics – Gain insights into customer behavior, agent performance, and conversation trends.
• Comprehensive Integrations – Take full advantage of popular CRM, helpdesk, and e-commerce platforms to empower chatbots to access important information.
• Flexible Pricing – Access both free and premium tiers of chatbot services.

How to Use

To start using this customer conversation engine service, users first must sign up for a new account, install the chat widget on their website, or integrate the SDK into their mobile or web application. Then they can start experimenting with the looks and functions of their widget and customize its behavior to best match target brand identity.

In addition to basic functions, users are also empowered to set up automated responses and chatbot workflows to handle common queries, enabling them to proactively help customers before they openly ask for solutions to the most common issues.

The platform is also home to a highly detailed analytics dashboard that provides real-time performance monitoring, enabling users to make data-driven improvements to their communication strategies. Some of the functions available to all users of this service are access to chatbot analytics, notification inbox, conversation labels, bulk action tool, user properties, contact management, and integration with services such as WordPress and Shopify.

Premium users gain access to a larger set of advanced tools, including services for user segmentation, private notes, canned responses, priority inbox, improved dashboard, expanded set of integrations, live translation tool, advanced automation options, roles and permissions service, premium APIs, domain management, user authentication tools, and more.

User Interface

This online platform offers a clean and intuitive user interface, making it easy for novices and seasoned technicians to navigate and manage conversations on their target platforms. The chat widget is customizable, allowing you to match it with your website or application's design, and chatbots can also be fully integrated into many professional platforms that don’t feature distinct widget interfaces (such as Slack chat tool).

The agent dashboard provides a centralized hub for managing chats, accessing customer information, monitoring real-time analytics, and utilizing automation tools. The interface is responsive and user-friendly, ensuring a smooth communication experience for both agents and customers.

The service is fully integrated into the Freshworks suite of apps, such as Freshdesk, Freshservice, Freshsales, and Freshmarketer.

FAQ

What is Freshchat?
It is an online communication tool that enables websites and businesses of all types and sizes to engage with customers through live chat, in-app messaging, and chatbots.

Is it safe?
100% yes! This automated chat platform prioritizes data security and offers features like end-to-end encryption and user authentication to ensure safe communication.

What integrations are supported?
Over 15 apps and platforms can be connected to Freshchat, including WordPress, TeamViewer, Facebook Messenger, Line, Freshdesk, Zendesk, Slack, Stripe, Salesforce, Instagram, and others.

Alternatives

LiveChat - Web Live Chat Software & Online Customer Support App.

Crisp - Communicating with your users has never been so easy!

Tidio - Try chatbot and live chat for free and automate your communication!

BlueJeans - Video Conferencing, Screen Sharing, and Video Calls for your PC!

Microsoft Teams - Get unlimited chat, meetings, video calling, file sharing, storage, and more!

Pricing

This service can be accessed via a FREE plan with basic features for up to 10 agents, but the majority of its functions are provided to premium subscription account holders. Premium tiers are priced between $19 and $79 per agent per month, and all of them can be tested for free during the Trial period.

FREE PLAN - forever up to 10 agents

• Chatbots
• Chatbot Analytics
• Inbox Views
• Topics
• Groups
• Conversation Labels
• Bulk Actions
• User Properties
• Email
• Mobile SDK
• WordPress
• Shopify
• Conversation Switch
• Contact enhancement
• Threads
• Conversation properties

PRO PLAN - $49 /agent/month, billed annually

• Assignment Rules
• Priority Inbox
• Canned Responses
• Private Notes
• User Events & Timeline
• User Segmentation
• Business Hours (Global)
• Offline experience
• Basic Dashboard
• FAQs
• Conversations Overview Report
• Facebook Messenger
• Files
• Marketplace (App Store)
• SMS
• WhatsApp Business
• Freshdesk integration
• Instagram DM
• LINE
• Google Business Messages
• Task management
• Telephony in Freshchat
• Auto-resolve
• IntelliAssign
• Business Hours (by Groups)
• Live Translate
• Advanced Dashboard
• Advanced Automations
• Team Performance Report
• Agent Availability Report
• Roles and Permissions
• CSAT Survey and Report
• Conversation APIs

System Requirements

Since this is a web-based service, it can be accessed through any modern web browser. It also provides SDKs for integration into mobile and web applications.

PROS

• Versatile communication features, including live chat, in-app messaging, and chatbots.
• Powerful analytics.
• Wide set of integrations.
• Customizable chat widget and user-friendly agent dashboard.
• Secure communication.
• Flexible pricing options.
• Free tier of use.

CONS

• Some advanced features are only accessible in the paid plans.

Conclusion

Freshchat is a highly recommended communication tool for businesses looking to streamline their customer support and engagement efforts using automated live chat, in-app messaging, and chatbots. This feature can provide businesses with real-time assistance and personalized interactions with their customers, quickly boosting their reach and enhancing communication strategies.