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Tidio

Tidio

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  • Latest Version

    Tidio - Live Chat & Chatbot Tools LATEST

  • Review by

    Juan Garcia

  • Operating System

    Windows 7 / Windows 8 / Windows 10 / Windows 11

  • User Rating

    Click to vote
  • Author / Product

    Tidio Team / External Link

Tidio is a cloud-powered customer experience solution that can empower businesses and organizations of all sizes to optimize their online presence, interface better with their clients or customers, and attract passive website visitors to get engage with offered services and products. Start your FREE trial!

Live chat
Contact visitors and turn them into happy customers

Chatbots
Automate sales with the most powerful chatbot builder on the market

It offers users access to a wide variety of live chat, chatbots, multichannel communication features, and ready-to-use sales and support platforms that can provide immediate answers to customers and attract new sales with help of realistic AI chatbox avatars. Built from the ground up to provide websites of all sizes with automatic and comprehensive customer service, Tidio for Windows PC is today regarded as one of the most streamlined, capable, and dynamic customer experience plugins for the modern online world.

While Tidio is heavily focused on presenting website visitors with AI-generated chatbox avatars, it also provides a comprehensive architecture for connecting clients and customers directly to managers who can directly answer all their questions. This is done via multi-channel distribution that can connect all available Tidio channels into one communication network that even includes posts made on Instagram, Messenger, and other platforms.

Sales and customer-relation managers can engage with customers not only via the web but also on desktop and mobile. The Tidio platform will try to find a solution to every request automatically, and if a personal touch is needed, it will deliver notifications so that customers can get direct attention from employees within the crucial 5-minute window.

Tools and Features
  • Live Chat
  • Order Management
  • Chatbots
  • AI Response Bots
  • Ticketing
  • Departments
  • Analytics
  • Messaging Channels
  • Customization
  • Support
  • Apps
  • Seamless integrations
New users can easily get Tidio up and running in a wide variety of use-case scenarios – order management, ticketing, chatbox, live chat, managing surveys, providing analytics to website visitors, and much more.

Easy integration is one of the core features of Tidio, enabling any modern website to easily embed into its main page, webshop, and other interactive web destinations. Native external integration support covers an incredible variety of platforms, including WordPress, Squarespace, OpenCart, Joomla, Drupal, and many others. On the dashboard management side, the capability of Tidio can be expanded with integration to services such as Google Analytics, Zendesk, Hubspot, Agile CRM, Instagram, Messenger, and others.

Free Plan
An excellent choice to get your small website started, no commitment required.
  • Live Chat - conversations with 50 users
  • Chatbots - conversations with 100 users
  • Email Support
  • Desktop & Mobile Apps
  • 3rd party apps integration
  • Visitors Info
  • JavaScript API
Communicator Plan - $15.83/mo
The best option for mid-sized teams that base customer support on live conversations.
  • Live Chat - unlimited conversations
  • Up to 5 operators
  • Email, 24/5 Live Chat support
  • All the Free Features
  • Team departments
  • Analytics
  • Native Shopify Integration
  • Live Typing
  • Viewed Pages
  • Live Visitors List
  • Permissions
  • Notes
Chatbots Plan - $32.50/mo
A handy add-on with automation made for self-service can be bundled with other plans.
  • Chatbots - conversations with 40,000 users
  • Email, 24/5 Live Chat support
  • All the Free Features
  • 35+ Chatbot templates
  • Visual Chatbot Editor
  • Zapier integration
Tidio is a premium SaaS platform that is today deployed on some of the most visited online destinations, providing real-time support to millions of users. However, in addition to three premium subscription tiers (Communicator, Chatbots, and Tidio+) it also offers users access to a fully FREE starter tier that unlocks support for live chat, chatbox, 3rd party integrations, and several more features.

PROS
  • Cloud-powered customer experience solution
  • Offers live chat and chatbots
  • Multi-channel communication features
  • Access to ready-to-use sales and support platforms
  • Comprehensive architecture for connecting clients and customers
  • Easy integration
  • Free starter tier
CONS
  • Heavy focus on presenting website visitors with AI-generated chatbox avatars
  • Premium subscription tiers may be expensive for some users


  • Tidio - Live Chat & Chatbot Tools Screenshots

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    Tidio - Live Chat & Chatbot Tools Screenshot 1
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