Zoho Assist

Zoho Assist is a remote support and remote access web software that can help PC users of all knowledge levels to support customers and manage remote computers with easy-to-use tools.



Built from the ground up to provide technicians and businesses with an advanced level of service for remote diagnostic and troubleshooting, this premium app offers features like unattended access, multi-monitor navigation, file transfer, and much more.

Its large array of advanced functions includes reboot and reconnect, wake-on-LAN, advanced reports, screen capture, post-session re-direction, annotation, remote printing, custom branding, and even support for add-ons such as additional cloud storage, premium technical support, and VoIP credits.

And best thing yet, the complete feature set of this award-winning app is available via the web interface, enabling businesses to easily deploy this highly capable remote desktop assistance app that prides itself on scalability, customization, and reliable operations. Today, this popular service is used daily by many popular brands, including Scania, FedEx, Ather, Usha, Hexaware, and others.



Key Features

• Unattended access to remote PCs.
• Multi-monitor navigation.
• Secure and fast file transfers and clipboard sharing
• Perform a wide array of advanced functions on remote PCs.
• Mac support.
• Integration with Zoho Desk and Zoho SalesIQ.
• Support for iOS and Android devices via native apps.
• Custom branding.

How to Use

After signing up for Zoho Assist for Windows PC, users are empowered to immediately start a remote support session by sharing a unique link with the person they are assisting. This link will establish a secure, real-time desktop sharing instance that can be used to troubleshoot and fix a wide array of issues and provide access to business data that is crucial for daily tasks.

Users can also set up unattended access for computers they need to access regularly. Use the file transfer feature to share files during a session.



User Interface

Zoho Assist has a straightforward and user-friendly interface that technicians can master in record time. The main functions are easily accessible on the main dashboard, which features a clean and uncluttered interface separated into four main navigation tabs - Remote Support, Unattended Access, Reports, and Settings.

The remote session can be triggered via a listing of previously active connections or by inputting a customer's email address, which will send them a special URL link that will start the connection.
 
The app requires no prior downloads for on-demand remote sessions, and installation is needed for technicians to start remote sessions.



FAQ

What is Zoho Assist for PC?
It is a powerful remote support and remote access software that allows teams and businesses of all sizes to effortlessly reach desktop surfaces and local hardware of remote customers, with a large selection of special features for advanced troubleshooting.

Is it safe?
Yes, this app’s live sessions are safeguarded by Enterprise-grade encryption (TLS 1.2 and AES 256-bit) and two-factor authentication to ensure maximum security.

What are some of the most common reasons for accessing remote PCs?
Online meetings, augmented reality remote assistance sessions, on-demand remote access, unattended remote access, and more.

What devices and OS types are compatible with this remote desktop service?
Windows OS, macOS, Linux, Chrome OS, iOS, Android, and Raspberry Pi.

Can remote desktop sessions be established on mobile devices just via URL links?
No, iOS and Android devices require a Customer App for a remote connection to be established.

Alternatives

TeamViewer Remote - A well-known remote access and support software with millions of customers.

AnyDesk - A fast and secure remote premium desktop solution with a wide array of advanced features.

RemotePC - Connect to another Windows computer remotely!

Splashtop - The solutions for remote work, remote support, remote learning, and more!

Pricing

All premium tiers can be tested for FREE during the 15-day TRIAL license.

Remote Support (1 technician, billed annually)

Free

• 1 Remote Support Technician
• 5 Unattended Computers
• Instant Chat
• Desktop App
• UAC Compatibility
• Clipboard Sharing
• Mac Support
• User Management
• Zoho Desk Integration
• Zoho SalesIQ Integration
• Organization Roles
• 1 Concurrent Session

Standard - $10 /month

All in Free Edition, plus:

• File Transfer
• Multi-Monitor Navigation
• Reboot and Reconnect
• Session Transfer
• Import Google Contacts
• Custom Report
• Screen Capture
• Zendesk Integration
• Voice Chat
• Remote Audio

Professional - $15 /month 

All in Standard Edition, plus:

• Mobile Device Support
• Schedule Sessions
• Screen Sharing
• Session Notes
• Custom Email Templates
• Rebranding
• Advanced Reports

Enterprise - $24 /month 

All in Professional Plan, plus:

• Departments
• Session Recording
• Service Queue
• Session Audit
• Remote Printing
• Remote Script Execution (NEW)
• Video Chat
• Contacts Management
• Annotation
• Customer Widget
• Custom Domain Mapping
• Diagnostic tools
• Post Session Re-direction
• Billing
• Webhooks
• Scheduled Reports
• Survey (NEW)

Unattended Access (25 unattended computers, billed annually)

Standard - $10 /month 

All in Free Edition, plus:

• Computer Grouping
• Group permissions
• Bulk Deployment
• Wake on LAN
• File Transfer
• Remote Power Options
• Session Confirmation
• Multi-Monitor Navigation
• Custom Reports
• Custom Email Templates
• Screen Capture
• Voice Chat

Professional - $15 /month 

All in Standard Edition, plus:

• Session Recording
• Remote Print
• Remote Script Execution (NEW)
• Annotation
• Diagnostic Tools
• Video Chat
• Departments
• Rebranding
• Bulk Deployment via Distributor
• Custom Domain Mapping
• Mobile devices and IoT devices support
• Advanced Reports
• Billing
• Webhooks
• Scheduled Reports
• Survey (NEW)

System Requirements

This web-based service can be accessed on any modern computing device with an internet connection, including smartphones, tablets, and laptops.

PROS

• Easy to use.
• Secure and reliable.
• Good range of features.
• Highly customizable and scalable.

CONS

• The free version has limited features.

Conclusion

Zoho Assist is a reliable and user-friendly remote support software that offers a comprehensive range of features, making it a great choice for businesses and IT support teams.

Its cloud approach enables customers to accept incoming remote desktop sessions by simply clicking on a URL link, removing the need to download and install potentially compromised local software.